FREQUENTLY ASKED QUESTIONS
Everything you need to know before stepping into the zone.
GENERAL INFORMATION
Where are you located?
Where are you located?
How much does it cost?
How much does it cost?
See Pricing here. We also have birthday and special event package pricing.
What can I expect during my Hyper Zone VR session?
What can I expect during my Hyper Zone VR session?
When you arrive at Hyper Zone VR, our team will check you in and make sure your waivers are completed. After check-in, you'll be guided through a quick equipment overview and safety briefing. Then it’s time to strap in and experience the ride!
Our staff is always on hand to assist with ride selection, explain how each experience works, and ensure everything runs smoothly. Whether you’re going solo or riding with friends, we’re here to make sure you have a seamless and unforgettable adventure.
Are reservations required?
Are reservations required?
For general game play and experiences, reservations are not required. We only require reservations for large groups and parties.
Do you offer accommodations for guests with disabilities?
Do you offer accommodations for guests with disabilities?
We do our best to accommodate all guests whenever possible. If you have specific accessibility needs, please contact us before booking to ensure we can provide the best experience for you.
Let our staff know if you have any health concerns such as heart conditions, seizures, or phobias. Your safety and comfort are our priority.
ABOUT VIRTUAL REALITY
What is Virtual Reality?
What is Virtual Reality?
Virtual reality allows users to explore video games in an immersive and hyper-realistic format. Because VR is an emerging technology, high-quality setups like ours require significant technological expertise to maintain.
I'm not a gamer. Will I still enjoy VR?
I'm not a gamer. Will I still enjoy VR?
There’s a VR experience for everyone! Based on customer input, one of our trained guides will suggest games and/or experiences that appeal to you.
Is Hyper Zone a good place to bring a date?
Is Hyper Zone a good place to bring a date?
Absolutely! We have had many couples come out for a date night and had an amazing time. You and your date will have the opportunity to play games together, either cooperatively or against each other.
What games and experiences do you have?
What games and experiences do you have?
Please see list of all games here
How many people can play at one time?
How many people can play at one time?
Each VR attraction is different. Our six full-motion VR simulators can be either single or two player
Can I play games with my friends?
Can I play games with my friends?
Yes! Hyper Zones catalog features multiple multiplayer games or experiences. Options range from cooperative adventures for two, to free-for-all games. You and your friends can play virtual sports, shoot arrows, explore post-apocalyptic wastelands, battle robots and even fight to the death!
Are there any age restrictions?
Are there any age restrictions?
Hyperzone’s dedicated team will do their best to accommodate and guide individuals of any age. We’ve had positive experiences with children as young as six and adults as old as 90. However, children under the age of eight often find it difficult to understand virtual reality, and do not always have the stamina or patience for a long session. Although our guides will do everything in their power to facilitate an engaging experience, they are responsible for attending to several users at a time and may not be able to spend the entire time helping your child.
Are there any height/weight restrictions?
Are there any height/weight restrictions?
Each participant must be at least 44” in height and weigh no more than 300lbs. The VR glasses provided for these games are designed for adults and do not fit small children.
Can I wear glasses?
Can I wear glasses?
Some headsets are designed to be fully compatible with glasses and can be adjusted for the best fit. However, individuals with large-framed eyewear may experience difficulty or discomfort when wearing the headset over their glasses. If your prescription is less than -3.00, you will most likely not require your glasses while using the headset. If your prescription is greater than -3.00 and your glasses are bulky, we recommend wearing contacts, if possible, when using VR equipment.
Will I experience motion sickness while using VR?
Will I experience motion sickness while using VR?
IF YOU ARE PRONE TO MOTION SICKNESS, SUFFER FROM MIGRAINES OR VERTIGO, FOR YOUR OWN SAFETY, YOU SHOULD NOT PARTICIPATE IN THESE GAMES. Motion sickness arises when an individual’s visual input contradicts their body’s sense of movement. Our top-of-the-line hardware ensures that there is no lag or stuttering, reducing the likelihood that a user will experience motion sickness. However, games with unnatural movement mechanics (such as flying or gliding) may trigger motion sickness in some individuals. If you are prone to motion sickness, alert your guide at the beginning of your session, and he or she will advise you on which games to avoid.
Have more questions?
Have more questions?
If you have additional questions you can call the store and speak to a staff member at +1 571-477-1717. If it's after hours, please leave a message and we will get back to you.